DIGITAL INTEGRATION HUB
Designed exclusively for house builders, we have built a bespoke digital led customer journey to register and be updated on home emergency repairs
Supports you and your homeowners during the two-year new-build aftercare.
Designed from the ground up by a team with decades of out of hours home emergency experience managing over 100,000+ new build repairs.
Anyone can log an emergency with no need to phone into a busy call centre.
Digital led emergency repair reporting with a human touch when it matters.
Faster and consistent decision making and deployment to your nominated contractor.
If they can’t attend or respond we can deploy to our approved contractor network.
Real-time customer communications and updates.
Reduced customer complaints.
DIGITAL INTEGRATION HUB
Using the latest management information software, we build a clear and detailed picture of every emergency job logged in real time.
All emergency jobs are stored in the Manage My Repair platform with full client visibility through our client portal and can be sent via APIs to your CRM system.
Time and type of emergency.
Contractor acceptance rates.
First time fix rates.
Trends and patterns from nominated contractors.
Financial liability reports with full audit, enabling house builders to recharge contractors if required.
DIGITAL INTEGRATION HUB
Our digital platform can seamlessly link into your CRM system using APIs
Allows seamless collaboration and communication between our system and yours.
We are cloud based via Microsoft Azure.
Latest security and data protection is met.
API capability to allow real time connections for data exchange.
As technology and AI evolve we will keep pace and utilise that innovation.
Manage My Repair is designed around these simple goals.
We are more than a home emergency reporting solution; Manage My Repair is a complete end-to-end home emergency claim management platform.To deliver the easiest user experience available to a to log an emergency repair in a new home at a stressful time. Homeowners can report an emergency repair in under 3 minutes, automatically getting the right nominated contractor deployed as quickly as possible.The platform improves customer communications using text/email, with full visibility for everyone involved and reduces factors like the call centre wait times leading to a reduction in frustration, chase calls & complaints.We have exceeded all our goals…….
Unified platform to register emergency repair
Efficiency, consistency and speed
Accessibility and convenience without removing human touch
Transparency, tracking and better management information
How the system works
How it works in 5 simple steps
Report
Customers access the Mange My Repair website via your website or portal. This can also be promoted to customers by QR Code. They can log the emergency in under 3 minutes.
Diagnose
Our intelligent triage system instantly assesses the issue. It offers clear self-help guidance in the form of text and video to solve simple issues. If it is an emergency, this is verified to the customer instantly and the next steps confirmed, and confirmation shared by text/email.Non-emergencies are pushed direct to your customer care team and customer is fully notified of next steps by text/email resulting in confidence the issue is dealt with.
Deploy
The platform automatically alerts the preferred contractor by phone & text/email for them to click a link to our contractor portal to accept or decline the job and then have full job details shared, removing delays and confusion.
Contractors can update ETA's if they are running late, which will trigger an automated notification to the customer.
Update
Customers and contractors receive updates and reminders until the repair is complete, giving full visibility throughout the process.
We have built a callback service allowing customer to request this at the click of a button.
Human Touch
Agents have full visibility of the status of each case using the RAG dashboards built within the platform.
The emergency repair team are then able to intervene and tackle cases where escalation or a more complex scenario is needed to deliver the positive outcome customers expect.
Human touch when it matters most.
Manage My Repair is a sector-first digital home emergency reporting platform
Innovatively designed and created exclusively to fix the problem during the two-year aftercare period effortlessly, consistently with an exceptional customer user experience, without losing the human touch when it matters most.
Setting the new standard in two-year aftercare, with seamless digital interaction, real-time updates, and complete transparency.
Built for today’s housebuilders, their homeowners and tomorrow’s regulations, the future of digital aftercare is already here.
Together we can lead the change....
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Frequently asked questions
Have a question about how Manage My Repair works?
Visit our FAQs for clear answers on functionality, integration, and what to expect when using the platform.
View FAQs
See How Home Emergency Repair Reporting Should Work
Request a demo to see how quickly your homeowners can access a smarter way to log an emergency repair 24/7.
With regular updates and communications throughout the repair journey, all allowing you to exceed the minimum standards set by the New Homes Quality Board regarding developer aftercare.
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“Transformation requires more than tools — it demands courage.”
Julie Sweet, CEO of Accenture
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